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Designed by Tattoo Artists, For Tattoo Artists

Frequently Asked Questions

SHIPPING QUESTIONS:

How long will it take to receive my order?

We ship most of our orders via Federal Express Ground service. For very small items we ship via USPS Registered Mail, and occasionally larger orders will be shipped via Freight shipment.

Our Daily Scheduled Shipping Cut-Off Time is 4pm Pacific Standard Time. If your transaction is not a backorder and is completed before the cut-off time, your order will ship on the same day - otherwise it will ship on the next business day.

For the your Federal Express Ground Shipment, below is a map that will give you an idea of how long your order will take to arrive.

Please Note:

  • Shipping Time excludes weekends and holidays. The shipping and processing day does not count toward the transit period.
  • Shipping to AK and HI require additional shipping charges be applied. *see FAQ question below for more details.

US Time in Transit Map

Please note:

  • The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations. For specific transit time information from one ZIP/Postal code to another, please refer to Federal Express at Get Rates & Transit Times to get a clearer picture for your zip code.
  • FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
    • Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
 

Can I get expedited or overnight shipping?

All our items are shipped via Federal Express Ground, which allows for 1-7 days delivery time.  We do not offer free shipping on expedited orders, and due to the fact that most of our equipment is larger, quite often the price quote from the carrier to expedite shipping is cost prohibitive.  For example, a standard styling chair we sell for $119 costs $362 to overnight ship.  If you are still interested in expedited shipping costs, please call our offices during normal business hours and a representative can obtain the quote for you from Federal Express.  Please be aware, any expedited shipping costs are non-refundable.

 

Do you ship to any international destinations?

Due to different international shipping logistics and governmental duties, we do not ship to any destinations outside of the Continental United States.

What about other PO Boxes, APO Addresses, or other US territories?

We ship to physical address locations within the Continental United States only. We cannot ship to post office boxes, APO addresses, nor can we ship to Puerto Rico, Guam, the US Virgin Islands or any other US territories and protectorates. 

Shipping to Hawaii and Alaska require additional shipping charges be applied.  If you are interested in shipping to Hawaii or Alaska, please call our offices during normal business hours for a shipping quote.

Can you ship my order to a freight forwarder?

Yes, but all orders shipped to freight forwarders for export outside of the Continental United States must be paid in full via bank wire before the shipment leaves our warehouse.

 
 

PRODUCT QUESTIONS:

Who Manufactures your Machines and Furniture?

All of our items are exclusively private label manufactured for us from our manufacturing company in China. We have been working with our manufacturer for over 20 years with great success, which is why we stand behind all of our equipment with a full 1 year warranty on parts and labor. Compare this against the industry-common 90-day warranty of our competitors. 

What voltage are your electrical appliances?

All of our electrical appliances are 110v with grounded standard American plugs.  The machines do not come equipped with a built-in power converter so if you are planning on using it in a country with 220v electricity outlets, you will need to purchase a separate transformer. It is important to note that bringing your device outside of the continental USA and usage through a transformer voids all warranty coverage.

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PRICING QUESTIONS:

Do you offer bulk-discounts or multi-item purchase discounts?

We are committed to offering our products at the lowest price we can offer at all times. When you purchase a single item, or 20 items you can rest assured you are getting the absolute rock-bottom price we can give. As a result, we cannot discount any further. 

We manufacture everything in bulk quantities to keep costs down, and cut out overhead in the form of print catalogs, fancy company letterhead or websites, and superfluous expenses you - our customer, are never going to be interested in. The result of these savings we pass on to our customers whether they purchase from Amazon, eBay, our website, or over the phone. 

We are confident that our rock-bottom low prices, our 5 star reputation for customer care, and our FREE shipping to all continental US locations will help you make the decision to buy from us. Remember, when you see our prices, what you see is what you get - there are never any hidden fees!

 

Do you have or offer Financing?

We have partnered with one of the premiere business leasing solutions in the industry - LeaseStation (www.leasestation.com). Using LeaseStation, you can find out if you qualify for financing in minutes, right through our website. LeaseStation also provides a dedicated phone support contact specifically for our customers.

Please note: LeaseStation is a separate entity and not affiliated with us. LeaseStation registered and unregistered trade marks or service marks on our website are the property of LeaseStation. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.