InkBed.com Terms & Conditions
INKBED PRODUCT WARRANTY GUIDELINES
InkBed guarantees all our products will be free of defects and damages upon delivery and shall include all intended and necessary parts or pieces for each item. In addition, InkBed guarantees all products will perform as advertised on the individual description for each item. Unless specifically stated in the item description, all our products have a 1 year warranty. If your item breaks due to a defect, we will repair it free of charge. In rare instances, items may arrive with missing screws or other parts. In these instances InkBed will take all necessary action to supply these missing parts. Damage due to product modifications and inappropriate or untrained use by the customer will void our warranty. InkBed is not responsible for revenue loss due to downtime required for repair or replacement.
If a client receives an item that does not conform to our guarantee, the client is responsible for providing written or verbal notice to InkBed so we may rectify the issue by repair or replacement of parts or entire item depending on the consultation of our staff of highly trained technicians. Complete correction of any issue brought forth by the client shall constitute fulfillment of all liabilities of InkBed in regards to the quality and advertisement of the products.
Our electronic appliances, which include but are not limited to: tattoo machines, electric chairs, beds, signs and lights are covered for a period of one year. Failure or damage resulting from misuse, accident, modification, unsuitable physical or operating environment, natural disasters, power surges, mishandling or tampering, or improper maintenance are also conditions not covered. Warranty does not include replacement bulbs, any glass pieces, consumables such as filters, nor does it cover normal wear-and-tear.
Unless explicitly noted in the product description, for all remaining products, the warranty is valid for one year. The warranty becomes active once the item or items ship from our warehouse. After the warranty expiration date, customers may still contact InkBed for service work but will be charged for parts and a nominal fee for labor. InkBed reserves the right to fulfill the warranty at our own discretion. This may include sending parts for repair or complete replacement of goods according to the policies set forth in the warranty. It is the client’s responsibility and not InkBed, to contact and return damaged products directly to us for repair or replacement. Customers within the are responsible for shipping the item to our service department. Any and all shipping fees are the customer's responsibility and shall not be reimbursed by InkBed. Any labor or repair of all returned products does not renew or extend the warranty.
Warranty coverage is only in effect for merchandise that is utilized within the boundaries of the continental United States. Customers outside the continental United States requesting warranty coverage are responsible for all shipping costs to and from the customer's location to our warranty center for the entire warranty period. “This warranty is exclusive and in lieu of all other warranties and conditions, except the warranty of title. InkBed disclaims all other warranties and conditions, express or implied, including any implied warranties or conditions of merchantability or fitness for a particular purpose.
As stated above: Customers responsible for shipping the item to our service department. Any and all shipping fees are the responsibility of the customer and shall not be reimbursed by InkBed.
We at InkBed strive to the best of our ability to maintain accurate and up-to-date information on our listings and our website. As in every company, errors may occur. This may include misprints, omissions or occasional inaccuracies. InkBed does not guarantee that all information including but not limited to: product description, pricing, and stock availability is accurate or complete.
InkBed reserves the right to edit content on our eBay listings, Amazon listings, and our website without prior notice or liability to any single person. This includes, without limitation, sale prices, coupon codes, and stock quantity for any item.
If you have any questions, please contact us via email or via phone during regular business hours.
Your complete satisfaction is important to us. If for any reason you are not satisfied with your purchase, you may return your like-new condition product within 30 days of original purchase date to InkBed for a no hassles refund of your purchase price.
To ensure this, InkBed has a no-hassle return policy within 30 days from the original date of purchase. Please carefully read and follow the guidelines below for your return to ensure a prompt and full refund of your purchase price.
After 30 days our merchandise falls under the InkBed Product Warranty terms and conditions.
Important Note: While shipping is free in the continental United States, any shipment that is refused from the carrier without first contacting InkBed will be subject to a minimum 25% restocking fee - though the fee may be more based on our cost for round-trip shipping.
If you wish to return your merchandise within 30 days of your original date of purchase, simply follow the steps below:Return for Full Refund Requirements:
- Item must be in brand-new condition. If freight damage occurred during shipping you must call within 24 hours of receipt to notify InkBed so we can follow up a claim with the shipping carrier. If the product has been used or shows sign of wear and tear, product return will incur a restocking fee.
- Item must be returned in the original packaging. Save your original packaging after opening. InkBed cannot offer a full refund without our original factory packaging.
Steps to return an item:
- Call or email InkBed to let us know you are returning your item, and the reason for return
- Contact a Representative to obtain an InkBed Return Authorization Form
- Print and fill out the return form and include this in the box with your return merchandise
- Place your like-new condition merchandise back in the original factory packaging and seal the box
- Place the completed Return Authorization Form in the box
- Ship it back to InkBed at the address below using the carrier of your choice (customer is responsible for all return shipping charges). We strongly recommend you insure your return shipment. Any return transit damage during shipping may incur a restocking fee
Once InkBed receives your return, our trained technicians will open the box to ensure all parts are included and condition is like-new. Upon verification we will issue a 100% full refund of your purchase price. All refunds are applied to the same payment method used in the original purchase.
Return Address:(All returns require InkBed Return Authorization Form)
Attn: Returns Department
1106 Shuksan Way
Everett, WA 98203